How do I select the right key?
Looking at the Key Information panel, the Vocal Range column will show you what the top and bottom notes are for that particular key.
If the track is based on a particular recording or sheet music, then the original key will be listed as such.
Please note you MUST select a key to enable to proceed with the order, but don't worry if you get it wrong - we can always change the key for you free of charge (where available).
If you are unsure of the key you require, please do not hesitate to email us for help.
What methods of payment are accepted?
If you are paying by credit or debit card you will be taken to our secure payment pages at SagePay. Alternatively you can opt to speed through checkout using your PayPal account and clicking the PayPal option.
If you need to pay by cheque or bank transfer, please email us for instructions.
How do I download my purchased tracks?
Once you have placed your order, you will receive an email confirmation which contains your download links. You can also access your downloads by logging in to your account and navigating to "My purchased downloads".
Why are refunds not offered?
Once a track is purchased we cannot offer a refund (as with any digital music purchase). You are strongly advised to check all track information before purchasing to ensure the track is suitable.
We can of course change the key should you require (where available).
Why are certain tracks not available in every key?
This is usually in the case of tracks where to adjust the key would mean instruments playing outside of their ranges.
It also applies to older tracks that are no longer editable on our current studio software.
Why do I have to wait to download my tracks?
If a track has not yet been produced in your required key, we need to re-record the track in the new key. We don't use artificial pitch-shifting software as this results in a noticeable loss of audio quality.
When are new tracks added to the catalogue?
New titles are added to the catalogue as they are produced.
Why do you only produce new tracks to order?
We sometimes get asked why we don't take requests to produce new titles without the customer placing a bespoke order. This is due to the fact we are constantly busy producing new tracks for customers, so there is not enough time to produce tracks that have not been specifically ordered.
Why is the waiting time so long for new tracks?
Most new tracks will only take 2 days to produce. However, because the number and size of orders in the queue changes constantly, lead-times fluctuate considerably.
Can you send a copy of the lyrics with my backing track?
We are not licensed to distribute printed lyrics. There are many sites where you can download these, although do be wary that many of these sites are in breach of copyright laws.
Do you supply sheet music or band parts for purchased tracks?
We are not licensed to supply band parts. If you would like to order a piano or vocal transcription to be produced, you can either fill out the form on the Sheet Music tab, or drop us an email with your requirements.
If I choose to have a bespoke track produced, why is it then added to the catalogue?
The catalogue subsidises the cost to you of producing a new track. We do not produce tracks for exclusive use.
Do I have to purchase an additional licence from you if I want to perform to your backing tracks in public?
When you purchase a track from us, the price includes all licensing you require from us. All we ask is that you mention London Arrangements in any credits. However, do make sure that the venue that you are performing at has a PRS licence. If you are producing a recording you will need to contact the MCPS to find out if you need to obtain any further licence.
I would like to hear a different section of the song before making a decision to purchase. Is this possible?
Of course! We are only licensed to place a short clip of the track on the website, but if you need to hear a bit more, or a different section of a particular track, you can email to request this.
How are CDs shipped?
CDs are produced individually to order and despatched from mainland Europe. Please allow up to 21 days for delivery.
If I order more than one track will they be produced on a single CD?
Where an order contains more than one track, all tracks will be produced to a single CD. If you require separate CDs for each track, please email us before placing your order so we can advise of any extra charges required.
It's been over 24 hours since I placed my order and I still have not received the email containing download instructions.
As a first step, please check your email program's junk / spam folders to make sure emails from London Arrangements are not being filtered incorrectly. If the email instructions still cannot be found, you can log in to your account and go to "My purchased downloads".
What is the additional melody guide?
This is a 2nd copy of the track with a flute playing the lead vocal line - this is ideal if you are unfamiliar with a particular song, or need help knowing where the vocal comes in.
I've ordered the wrong key - can you change it?
Of course - just drop us an email and we'll sort this out for you. The only exception is with tracks that are listed as only being available in certain keys.
Do you produce medleys?
We no longer produce medleys.
How long do my purchased tracks remain available for me to download?
Your purchased tracks will remain available for you to download indefinitely. So if your computer crashes, don't worry - you can download your tracks as many times as you wish.
Why do my old log in details no longer work on the new site?
As our new site uses a completely different system, all previous users must re-register on this new site.
How do you produce a new track?
Usually the customer will require a new track to be based on an existing recording. The first step requires the recording to be transcribed in full. That means listening to the recording and writing out a full score notating every note that each instrument is playing.
Once the score is complete, it's time to record the track. This involves recording each instrument separately in a sequencing program. Although the players aren't live, we use high-end sample libraries - these are essentially recordings of real instruments. There are some technical limitations, but we get as close as we can to the original sound.
Do your tracks come with backing vocals?
We don't produce vocals on any of our tracks.